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FAQ's

Q. What is a Carpool?

Ans.

A Carpool is the sharing of car journeys so that more than one person can travel in a car.
By travelling more people using one vehicle, carpooling reduces each person's travel costs such as fuel costs, stress of driving, etc. Carpooling is also seen as a more environmental friendly and sustainable way to travel as sharing car reduces carbon emissions, traffic congestion, and the need of parking spaces.


Q. How does CarPoolAdda works?

Ans.

Refer HOW IT WORKS section.


Q. Will CarPoolAdda work with any Android or iPhone?

Ans.

Yes it will work for all versions of android and iPhone.


Q. How about with other smartphones?

Ans.

We will shortly release it for Windows phone.


Q. Why do you use the Point system rather than direct cash transaction between CarpoolOwner and co-riders?

Ans.

Quite often it looks awkward and people feel hesitant in exchanging small amount of money within their social network, Carpooladda takes care of it and seamlessly credit/Debit points to User's account. Check out your trip history in order to get details of points credited/debited on your recent trips.


Q. Can I use the same account to act as a CarpoolOwner and as a rider?

Ans.

Yes, you can use single CarPoolAdda account to share spare seat capacity when you drive, or to find someone else to give you a ride as a co-rider.


Q. Is it safe for me to share spare seat with strangers for a fee?

Ans.

We know that safety is a big concern for you, whether you're driving or riding that why carpooladda allows corporate users only. During registration users corporate identity is validated by sending one time password to their corporate email id.


Q. How do I identify a rider that I am about to pick-up?

Ans.

Once you're matched you will get a list of details of each other including a photo, car details,mobile number and user rating. Then you know whom to expect in the car or on the pickup point. For a safety point of view we never exchange each other's residential addresses. Also CarPoolAdda providing a unique trip ID to rider for verification, which CarpoolOwner enters into Phone at the start of a journey to verify their identity.


Q. Is there someone that I can contact to help me if I encounter any difficulties with the application?

Ans.

You can contact the CarPoolAdda support team at any time by e-mailing at support@carpooladda.com


Q. How does carpooling help the environment?

Ans.

The more cars on the road, the more we affect our environment. Through Carpooling we reduce the no of cars from road and reducing the amount of poisonous gas produced.


Q. How much money can I save by carpooling?

Ans.

It's depends on how many seats you sharing & number of carpool trips and also CarPoolAdda provides a calculator.


Q. How I ensure my personal data security?

Ans.

Yes, CarPoolAdda.com does not share your personal data and contact information with any third party. CarPoolAdda.com reserves rights to access your personal information and share on demand by any government agency.


Q. What is the cost involved in this service?

Ans.

APP is available free of cost, every time you do a journey initiated through carpooladda it involves charges of 0.2 points/km.


Q. Are there any penalty charges on the user for trip cancellation?

Ans.

Yes in order to ensure that users initiate legitimate rides and are not betraying co riders, carpooladda charges penalty if a user cancels a pool having atleast one confirmed co-rider.


Q. How to recharge my account?

Ans.

For recharging the account user has been provided with the link- Recharge Account in My Account section Recharge can been done with Credit card , Debit card & Net Banking through payment gateway which is available in Recharge Account section


Q. What is the minimum recharge limit?

Ans.

Minimum account recharge should be atleast Rs 100 which is mapped to 100 points


Q. How OTP works during point's transaction?

Ans.

Once the carpool is complete co-rider will get a one time password (OTP) .At the time of boarding he needs to share OTP with CarpoolOwner. CarpoolOwner will enter and submit OTP for co-rider in carpooladda app.
After the submission of OTP by CarpoolOwner , points will be credited to CarpoolOwner account and debited through co-riders account.


Q. How to check payment history & recent transactions?

Ans.

My account section holds payment history and recent transactions link, where user can check payment reports and all the recent transactions


Q. Is it safe to recharge my account using credit card, debit card or net banking in carpooladda? -

Ans.

Yes it is ! www.carpooladda.com is integrated with reputed payment gateway provider, none of the customer's cards and account details are stored.


Q. How Point System works? -

Ans.

Point system used by Carpooladda is based on algorithm that considers various parameters like number of Co-riders requesed in that carpool by CarpoolOwner and notional travel cost which is correlated from market price of fuel and hence number of points that gets credited to CarpoolOwner or gets debited from Co-rider's account will differ from trip to trip and from time to time. Our Point System works on the principle that "Higher the number of co riders in the car lower will be the cost burden on each person in that carpool".

For e.g.

1. If CarPoolOwner has created a carpool for a distance of 15 KMS and requested for 4 Co-riders then, then each co-rider's account will be debited with 18 points on the completion of trip and CarpoolOwner's account will be credited with 72 points.

2. If CarPoolOwner has created a carpool for a distance of 15 KMS and requested for 1 Co-riders then, then that co-rider's account will be debited with 45 points on the completion of trip and CarpoolOwner's account be credited with 45 points.


Q. What is ActivePool? -

Ans.

Active pool contains all pools requested by you and waiting for response from Co-riders or carpool-owner. Once you initiate a pool request it goes to Active pool. If you do not get any matches after pool initiation, after some time you can visit active pool from active pool tab and you can search the co-riders again.


Q. How can I select co-riders from the matches proposed by CarpoolAdda? -

Ans.

When you create a request, CarpoolAdda provides you a list of matches which are having same journey route and same time of travel, you can select among them by clicking on the checkbox on the left side of list and then press "Send Invitation". Once you "Send Invitation", request is sent to all selected Users, once user accepts your request then your pool with that user is confirmed. Above steps are very easy and gets executed in a very smooth manner without any hassle to the user.


Q. What if someone rejects my Invitation? -

Ans.

No worries, try sending invitation to some other user available in matches proposed by CarpoolAdda. You can again search co-riders from active pool tab.


Q. What is Completed Pool? -

Ans.

Completed Pool contains all pools for which co-riders have accepted invitation, for Carpool owner an active pool becomes completed pool when all his requested seats are filled, similarly for co-rider his active pools becomes completed pool when a carpool-owner accepts his request.


Q. When a Pool goes in carpool History? -

Ans.

As soon as carpool-owner enters OTP or 2 hours after the trip time requested by carpool-owner, which ever happens earlier.


Q. What is OTP(one time password)? -

Ans.

When a co-riders request is accepted and his carpool is confirmed, he will receive a 4 letter password, which he needs to share with carpool-owner as the time of trip.


Q. Why you Need OTP(One time Password) for every trip? -

Ans.

This will help Carpool-Owner in validating the co-rider with whom he is going is the one who requested for carpool. Points transaction happens as soon as carpool-owner enters OTP. Entering OTP is not mandatory, pool will get autocomplete and point transaction will happen 2 hours after trip time.


Q. I have created a carpool and one of the co-rider accepted invitation and didn't come up at decided time? -

Ans.

Once invitation is accepted between Carpool-owner and co-rider, you will have access to Cell number of other party, you can sync up on phone for any change in time or else there is "Not Available" option which can be selected in order to notify CarpoolAdda Server that one of the person didn't turned up.


Q. When Penalty is charged on me? -

Ans.

When you have a carpool with confirmed co-rider, if you cancel that carpool you will be charged nominal Penalty. We know sometimes there are inevitable reasons for cancelling carpool but we have to kept this Penalty in order to keep notorious minds out of CarpoolAdda.

Another case when penalty is charged when a person didn't turned up at the pre-decided time and other person selects "Not Available" option.


Q. Why the APP shows Source and StartPoint as two fields while creating a Carpool and similarly "Destination" and "EndPoint"? -

Ans.

CarpoolAdda provides matches based on the Source and Destination field, address entered here is recognized by Google Maps and CarpoolAdda uses Google Maps to Identify potential matches for a request initiated by User, So sometime "Source" entered by user is slightly away from his actual location (Start Point) Where as "StartPoint" is actual location( landmark) that will help other Users in exactly locating you location.